Contract Management Benchmarking: News Archive



CMB 2016 Survey
  The Contract Management Benchmarking Survey will return for 2016. Now in its sixth year, the survey will be open to everyone between September and October 2016. As with past years, all participants will receive a personalised report benchmarking their contract management activities against this years peer group.

As in past years, participants will be provided with access to the CMB participant zone, providing a library of Contract management materials including presentations and papers from previous conferences and networking events, research articles and case studies.

  CMB 2016 Annual Networking Event  
  The Annual Networking event for all CMB 2016 participants will take place in London on the 24th November 2016. As with past events, all participants in this years survey are invited to attend.

Further details to follow.

  Networking Event - September 2016  
  The next in the series of successful CMB Networking Events will be held in London on the 6th September.

This event will be hosted by Royal Mail, and will focus on the topics of Involvement and Managing Change.

The networking events provide participants with an excellent opportunity to network with peers and to share experiences and best practive from across a wide range of sectors. Places at the event are limited, so for further information or to book your place please contact Margot Bain on +44 (0)131 523 9042 or by email:

  CMB 2015 Results Webinar  
  In a change from previous years, the results from the 2015 Contract Management Benchmarking Survey were fed back as a webinar. The webinar was recorded, and all 2015 survey participants can access the recording through the participant Zone.

Don't forget to look out for future networking and training opportunities in 2016, and stay in touch through our LinkedIn group.

  Third Best Practice Networking Event for 2015 - Hosted by PwC  
  Thanks go to PwC for hosting the third of this years Best Practice Networking events. This time the focus was on Performance and specifically, the Continuous Improvement, Innovation and Price, Cost and Value elements.

As with previous events, the presentations and feedback sessions are now available to download from the Participant Zone.

  Second Best Practice Networking Event for 2015 - Hosted by RBS  
  Thanks to RBS for hosting the second Best Practice Networking event for 2015, around the CMB "Relationships" Category and the three associated Elements: Involvement, Market Intelligence and Managing Change.

As with previous events, the presentations and feedback sessions are now available to download from the Participant Zone.

  Modern Apprentice Procurement  
  Skills Development Scotland (SDS) are promoting their Modern Apprentice (MA) in Procurement. Future thinking employers can develop and improve their procurement capability by recruiting a MA and develop a structured training opportunity with funding available for a young person. Various levels of financial support are available. Further information is available at,

SDS will host a workshop in Glasgow on Friday 29th May for interested employers. If you would like more information about the Modern Apprentice programme or the workshop please contact Tom Wilson, Head of Procurement and Legal Services at SDS directly or call Tom or Susan MacPherson, Procurement Manager, on 0141 285 6195.

  2015 Contract Management Benchmarking Survey  
  Our new Marketing brochure for the 2015 Contract Management Benchmarking (CMB) survey is now available here.

This is the fifth year that RBS has sponsored the survey and it is now a well established benchmarking group which also meets on a quarterly basis to discuss best practices and processes in Contract Management.

If you have already completed the survey I’m sure you will be looking forward to completing again and passing this on to a colleague peer in another organisation so that they can also benefit from completion.

Please contact me if you wish to discuss anything further.

  Contract Management Benchmarking 2015 Webinar  
Register now!

The CMB survey is in its fifth year and includes many leading businesses and organisations, over 130 in 2014 alone, who have also been involved in networking and sharing best practice

The webinar will discuss and present ways to use your CMB results and turn benchmarking theory into practical action.

Contract Management is rapidly emerging as an area that most organisations now realise needs more attention. Unfortunately this is sometimes driven in reaction to high profile contract failures, however, contract managers need to be on the front foot instead of reacting to contractors and suppliers and create the circumstances where suppliers can perform and improved performance can be delivered. Traditional contract management techniques focused on governance and risk management have been found wanting at a time when every business needs to deliver more for less. Don’t wait for it to go wrong – get ahead of the curve and find out what others are doing.

We hope you can join us to hear about how to use your survey results better and CMB development for 2015.

The webinar will be hosted by SCMG who developed and have hosted and managed the CMB survey for RBSG since 2011. The webinar will be chaired by Martin Murphy of SCMG who has managed the project since 2011 who will be joined by a number of panellists who will share their own experiences.

After registering, you will receive a confirmation email containing information about joining the webinar.

  First Best Practice Networking Event for 2015 - Hosted by Barclays  
  Thanks to Barclays for hosting the first Best Practice Networking event for 2015, around the CMB "Manage" Category and the three associated Elements: Management Information, Risk and Ownership.

The event was well attended, and as with previous events, the presentations and feedback sessions are now available to download from the Participant Zone.

  CMB 2014 Best Practice Networking Event - Hosted by Fujitsu  
  Thanks to Fujitsu for hosting the Best Practice Networking Event on 24th September. The workshop was well attended and included a presentation from Dr Clive Rees, CPO at Fujitsu, on “Suppliers are from Mars” and great attendance from over 30 CMB participants. The next Best Practice event will be hosted by Barclays in London in February 2015. The CMB survey is open this year until the end of October and the RBS hosted Conference will take place on 24th November in Edinburgh. All events are free to attend for CMB participants and available on a first come first serve basis.

  CMB 2014 Summer Newsletter  
  The summer newsletter for CMB 2014 is now available to Download. Keep up to date with developments from the CMB user groups. Click Here to view or download the file.
CMB 2014 Networking Event - Risk Management
  The latest Networking event for CMB survey participants takes place at the ISS offices in Woking, Surrey on the 11th June. Keynote presentations from Ed Reagan, Barclays, Martin Murphy, SCMG, and Peter Lawson from ISS will be followed by a brainstorming session and networking opportunity.
As with previous events, this one day meeting is designed to be interactive and allow participants to share their experiences on the subject of Risk Management with the wider group.
UPDATE: Speakers presentations and feedback notes are now available in the Participant Zone

  Launch of CMB2014 Survey  
  This years Contract Management Benchmarking survey will be open from 1st June until the 31st October. As with previous editions, the survey this year is again free of charge. Participants who complete the survey will receive their individual report benchmarking performance against their peer group. Participants will be invited to the annual CMB conference on the 20th November, hosted by RBS, in Edinburgh. Additional participant benefits include access to:

The CMB LinkedIn group,
where you can exchange ideas and views with over 330 other Contract management practitioners,

Networking events,
Each event will focus on a particular topic and feature keynote speakers and a forum to discuss relevant issues.

The Resource Library on the CMB14 website
including white papers, presentations from past conferences and more...

  CMB 2013 Conference  
  Over 100 people attended the Contract Management Benchmarking conference on Thursday 28th November where this years theme was Supplier Assurance. We had great speakers from PwC, University of Southampton, Williams Lea, SCMG and the Re-assurance Network Group Ltd. Great debate followed at Question Time and there has been a lot of positive feedback from the audience.

  CMB 2013 Participant Testimonials  
  Some comments from the feedback from this years conference delegates:

"Agenda structure, good sessions, short and punchy and professional and kept a good pace." - Eleanor Stead, Tsys

"The conference exceeded my expectations and was extremely professional." - Alex Harrison, Standard Bank Jersey Ltd

"I learnt a lot from the day and was very encouraged to see how prominent sustainable sourcing was as a topic of interest." - Malcolm Guy, The Re-Assurance Network

"Great Day." - Kathryn Hughes, Yorkshire Water

"Interesting insights! Thanks to all the speakers and to RBS for organising the event. Thanks also to fellow participants for sharing experiences." - Joe Parker, Sainsburys Bank

  CMB 2013 Networking Event - London 3 September  
  For those in the Benchmarking Community, watch out for your invite to the first networking event on 3rd Sept. Some great speakers are lined up, and the theme is Collaboration!

This is going to be the first of what we intend will be regular events spaced around the annual conference so that we begin to build a community of parties interested in the processes of Contract Management.

Interest in the event has shown to be extremely popular, and there is a fantastic spread of attendees from across industries. We look forward to seeing everyone on the day, its a great opportunity to meet others involved in managing contracts and to be involved in shaping the benchmarking community

If you are interested in attending, please contact Fiona through our LinkedIn group

  February 2013 Case Studies  
  Four new Case studies have been added to the CMB Participant Zone. Two case studies from RBS (on Customer Workshops and Risk Management), one from TNT on the subject of Collaboration and one from ISG on the subject of Supplier Led Delivery.
  CMB 2013  

The RBS Group has provided further support and funding for the third year for the Contract Management Benchmarking Survey.

The Survey will open on 1st September and collect 2013 data until the middle of November.  The Survey will be followed by the CMB2013 Conference hosted by RBS at their Gogarburn HQ in Edinburgh.  The conference is open to survey participants only.

The Survey will build on the 2011 and 2012 survey which now included almost 100 participants.


RBS has recently set up a Continuous Improvement & Innovation Best Practice forum. The forum consists of 10 companies so far who have agreed to pool experience & expertise when it comes to Continuous Improvement & Innovation. It seeks to bring together likeminded people with a shared interest in the application of continuous improvement and innovation approaches. Through a spirit of collaboration the forum facilitates the transfer of knowledge and exchange of ideas to the benefit of all participants.

 Visit the Participant Zone above to download further information

  Civil Servants must improve contract negotiation skills  
  Many civil servants in central government do not have the commercial skills to negotiate effective contracts to achieve the government’s aim to open up public services to greater choice and competition.
A report, Commissioning for Success published today (31 August 2012) by the Institute for Government (IfG) revealed when commissioning services, government often might have two separate deals that have the same or related outcomes and suppliers often feel they should be paid more for what they achieve

Click here to read the article in full on the website

  Participant Testimonials - 2012  
  “It was a real eye opener for us, we have already started to attempt to close the gaps identified. Many thanks for a thoroughly enjoyable day”

“Many thanks indeed for the Contract Management Benchmarking Report and for a very thought provoking session at the conference.”

“Thank you so much for the Benchmarking Conference, what an interesting day and there will be significant value in the event if we can all develop best practice from each other.”

“We are breaking new ground here and pushing boundaries in terms of our understanding and practice in managing contracts better.”



Wider Peer Group Involvement


With the involvement of a number of major supporters the CMB2012 benchmarking survey will be able to consider different peer groups’ results and provide sector specific as well as general benchmarks. Peer group analysis will provide an additional level of detail and provide more useful results on a sector by sector basis.



The CMB Survey and contents are © SCMG.
No further use of this material is permitted unless agreed in writing with SCMG.

Tel: +44 (0)141 945 6461. email: