Contract Management Benchmarking: Sample Report




Contract Management Benchmarking Survey 2021

SCMG are managing the benchmarking survey for the eleventh year in 2021.  Each participant who completes the survey will be provided with a benchmarking report that will compare their contract management performance against best practice.  This includes a quantitative assessment and maturity grids that explain the scoring system and the typical characteristics of businesses and organisations who demonstrate traditional, transitional or best practice performance.

Participants will also be able to see their performance score against the average, minimum and maximum scores for each element and category in the model.

All data and information provided is securely held and your bespoke benchmark report will only be provided to you.

Participants can also join Best Practice groups and participate further developing best practice contract management techniques.  These groups meet on a regular basis to develop and share ideas to improve contract performance.

Participants will also be able to access the Participant Zone of the website to share case studies and access other reports and presentations.

Unlike many other Benchmarking exercises there is no charge to participate or receive your report. 


Sample Report

Each individual report benchmarks the participants performance against the rest of the group. Pages from a sample report are reproduced below to provide a flavour of the information provided within each participant's report.



Manage, Performance & Relationships

The individual reports provide feedback on your performance using the model structure.  Each Category and Element provides a quantitative score and a qualitative assessment using a maturity grid approach that defines typical characteristics of businesses in terms of where they lie in relation to other participants and fall into each of the defined quartiles.




Categories and Elements

Each Category comprises three Elements.  Performance in each Element is also reported and the illustration shows performance against the maximum, minimum and average performance of all other participants for the three elements in one of the Categories.



Summary Report

Performance in all Elements is illustrated against the maximum, minimum and average performance for all participants.  The graphical illustration provides an easy reference to identify where strengths and weaknesses exist versus a Best Practice approach.





The report will allow you to identify strengths and weaknesses in your approach and inform where any improvements or changes to your existing process can be made.



Founder Member participants are:

  • Aer Lingus,

  • BAE Systems,

  • Capital One,

  • Carnival,

  • Flextronics,

  • G4S,

  • ISS,

  • NATS,

  • Premium Aircraft Interiors,

  • University of Edinburgh,

  • Trimline,

  • TSYS,

  • TNT,

  • Overbury,

  • Jabil,

  • G&D,

  • RNLI,

  • Compass Group,

  • Thermo Fisher,

  • University of Southampton

  • MITIE,

  • University of Glasgow,

  • First Data,

  • HP,

  • Williams Lea,

  • Scottish Government,

  • Standard Life,

  • Stannah Stairlifts,

  • Royal Mail,

  • Fujitsu,

  • Babcock

  • RBSG,

  • Vodafone,

  • Boss Design,

  • Nationwide,

  • South Lanarkshire Council,

  • Dounreay,

  • Aggreko,

  • Leaseplan


  • plus many others.



The CMB Survey and contents are SCMG.
No further use of this material is permitted unless agreed in writing with SCMG.

Tel: +44 (0)141 945 6461. email: